VOIP PHONES AND HEADSETS

SOFLA VOICE OFFICE

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Select state-of-the-art IP phones and accessories for your phone system.

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Choose the best for your cctv surveillance system

With all the features, choices and configurations available to you when deciding on CCTV, we cut right through the gimmicks and unnecessary bits and pieces to bring you the 5 Must have’s

CLOUD PBX

The cloud phone solution for your business revolutionizes your office phone system administration, call management, user and caller experience with multiple business features – all at a fraction of outdated PBX hardware.

CALL MANAGEMENT

Customize your business phone service settings and automated system so your callers have a pleasant and productive experience connecting you.Ensure that you don’t miss calls and your team has most advanced features at their command.

MOBILITY

Your cloud based office phone system is ready to travel on your mobile devices of your choice including laptops and cell phone. Work where you want with convenient smartphone features in the palm of your hand.

CALL CENTER WORKFORCE MANAGEMENT

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Realtime Monitoring, Webcam Monitoring, Screen Capture

Agent Statuses

The list of agents is updated in real-time. You can see how many agents are online, which ones are active, who is talking, who has finished a call to do their ACW, and who is having lunch.

Webcam Monitoring New

Watch the agent’s work live. In the list of agents, you can see not only the current status but also the updated photo from the webcam.

Listening, whisper, barge in Team

Thanks to these functions, the supervisor can select any active call on the Online page in the list of Operators and listen to it. If during a conversation the supervisor feels that the operator needs help, they can connect and prompt. The client, meanwhile, will not hear anything from their end. As for the conference, the supervisor joins the conversation in a call-conference mode.

Agent Analytics for the Current Day

Live data is displayed in the online monitoring panel for each operator: total numbers of calls (incoming calls, incoming answered calls and their proportion, outgoing calls, successful outgoing calls, and their proportion).

Agent's Screen Capture

It’s not always possible to see exactly how the agent worked with the script or filled out their forms. With the help of our screen capturing function, you can not only listen to the agent’s conversation but also observe their actions during the call and ACW.

Be available 24/7

Stay informed on any missed calls and be reachable even outside of business hours

Key Indicators of the Call Center's Work

The manager can see overall indicators of the call center’s work and indicators of each team’s work. The supervisor can only access the general indicators of their team.

Live Call's Feed

The latest incoming and outgoing call data are displayed in a live feed. If recording the audio of conversations is enabled, then next to the call duration you will see a button for playing recordings.

Lower overall costs and increase ROI

Eliminating on-premise PBX hardware reduces initial capex as well as the long-term, hidden costs of maintenance and expansion. With Soflavoice business PBX, you don’t have to shoulder the burden of hardware upgrades and upkeep. Your state-of-the art cloud communications system is continually updated to deliver the latest in communications technologies.
The simplicity of cloud PBX means there are no “sunk costs,” so you’re spared the expense of specialized IT staff or outside vendors. Legacy systems require onsite support for everything from troubleshooting to adding new extensions, and manufacturer-specific training is required to service these devices. With Soflavoice, you can manage the entire system online—no obscure certifications required.
Soflavoice Office is simple to use and easy to manage. Each user can modify powerful features such as call handling, voicemail, greetings, and much more without IT assistance—so they (and the IT team) can be more productive.
Avoid convoluted billing. Choose a single provider for all your business communications, and receive one bill for all users, locations, and features. VoIP system, mobile minutes, fax, text, voicemail, conferencing, online meetings, the virtual receptionist, and desktop and mobile apps—everything is included in one low, monthly cost.

Maximize uptime and safeguard your data

On-premise PBX systems do offer some measure of security, since they are physically controlled by a specialized IT team or service business vendors. However, it is precisely this environment that leaves your phone PBX vulnerable to a security breach or natural disaster. A virtual PBX eliminates these threats.
Soflavoice cloud PBX is housed in bi-coastal, Tier 1 data centers and features multiple layers of redundancy, failover technology, physical and biometric security, encryption, system hardening, and 24/7 monitoring. With Soflavoice, your valuable company data and communications are protected by enterprise-grade security.
Ensure business continuity during emergencies or disruptions. In the event of a power outage, inclement weather, or a major disaster in your area, your operations can continue without interruption. With the Soflavoice mobile app, employees can call, fax, text, and host conference calls and online meetings using their smartphones or tablets. Even if internet service is unavailable or of low quality, the mobile app can use cellular voice and data networks.
Maximize uptime and quality of service (QoS) for your phone PBX with carrier-grade reliability. What does “carrier-grade reliability” really mean? Soflavoice operations are co-located in world-class data centers with all of the major US telecom companies, so response times and interconnect services are the same as those provided by the titans of telecommunications.

After Call Work (ACW) and Tags to Mark the Call Result

ACW

Compare the number of agent shifts in the selected period, the total time of all shifts, and the average time per shift. Notice the summary for each state: Conversation, ACW, Break, and Idle Time.

ACW Time Analytics

Understand the reasons for your agent breaks.

Tagging the Call Result

This statistic report will help you to understand which percent of the time the agent was talking with clients and doing ACW.

Tags Analytic

This report gives you a complete understanding of each agent's work. You will see the diagram of work time, and also a summary of every condition: Conversation, ACW, Break, and idle time.

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